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Troubleshooting Cisco Contact Center Enterprise

The Troubleshooting Cisco Contact Center Enterprise (CCET)  course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

This class will help you:

  • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
  • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

Delivery Format

  • Class Connect HD

    Connect to a class in HD

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

5 courses found

    • Delivery Format: Virtual Learning
    • Date 06-07 October, 2025 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur1,495.00

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 08-09 January, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 23-24 April, 2026 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 05-06 October, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur1,495.00

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